General terms and conditions

Part I – General regulations

§1 Scope of application

(1) If you (hereinafter referred to as “Client”) have placed an order with us, ADD Marketing & Self Development, IFZA Property FZCO, Building A1, Dubai Digital Park, Duba Silicon Oasis, United Arab. Emirates

– Receive newsletters / mailings

– and/or make use of services/services

– and/or enter into consulting/coaching contracts

– and/or book seminars/events with us

, wird die ausschließliche Geltung dieser Allgemeinen Geschäftsbedingungen (AGB) von uns vereinbart. Die Inanspruchnahme unserer Angebote ohne vorherige Anerkennung unserer AGB gestatten wir nicht.

(2) Sie bestätigen vor Inanspruchnahme unserer Dienste und Dienstleistungen, Unternehmer im Sinne des § 14 BGB zu sein und ausschließlich wegen des Auf- bzw. Ausbaus Ihrer (neben-) gewerblichen Tätigkeit unsere Dienste in Anspruch zu nehmen beziehungsweise diesbezügliche Verträge mit uns einzugehen.

(3) Alle zwischen Ihnen und uns im Zusammenhang mit dem jeweiligen Vertrag getroffenen Vereinbarungen ergeben sich aus diesen Bedingungen und aus individueller Absprache mit Ihnen.

(4) Maßgeblich ist die jeweils vor Inanspruchnahme unserer Dienste / Dienstleistungen gültige Fassung unserer AGB.

(5) Abweichende Bedingungen des Kunden akzeptieren wir nicht. This also applies if we do not expressly object to their inclusion.

§2 Subject matter of the contract

(1) We offer our customers in particular the participation, provision and implementation of coaching, seminars and consulting services – multimedia, video-based, by telephone and also stationary. The coaching and consulting services are standardized or individualized, depending on your booking. The respective service description results directly from our offers.

(2) We provide services for the customer in the areas of management consulting, online marketing and personal development. Unless expressly agreed otherwise in writing, we do not owe the provision of a work in this respect either. In particular, we can only predict the success of certain advertising measures on the basis of empirical values. The customer is aware that we do not owe any success in this respect. If a separate remuneration has been agreed for the achievement of a specific success of an advertising measure, this shall be paid as a performance-related bonus. In principle, however, there is no entitlement to the achievement of a specific success.

(3) With regard to the contents of a coaching, service and/or consulting contract entered into with us, we have a right to determine performance in accordance with § 315 BGB.

(4) The customer is obliged to cooperate within the framework of the contractual relationship. He shall provide the necessary cooperation immediately upon our first request.

§3 Conclusion of contract

(1) The presentation and advertising of our services on our websites, brochures or within advertisements (e.g. on Facebook) does not constitute a binding offer to conclude a contract with us.

(2) The contract between us and the customer is concluded by written confirmation and counter-confirmation. E-mail correspondence is recognized as written confirmation. Direct debit and bank transfer are used for acceptance of offers. Digistore24 is used for all other products for direct purchase without direct contact.

(3) Contracts between us and the customer are concluded by telephone by means of concurring declarations of intent. The customer agrees, confirms verbally and in writing (by accepting the offer), pays and then receives access to the online learning platform.

(4) We will immediately confirm receipt of your orders and commissions placed via our websites / video chat by e-mail. Such an e-mail does not constitute a binding acceptance of the order unless, in addition to the confirmation of receipt, acceptance is also declared. This is particularly the case if you are granted direct access to your order (e.g. by accessing the password-protected participant platform).

(5) If it is not possible to provide the services you have ordered, for example for technical reasons, we will refrain from issuing a declaration of acceptance. In this case, a contract will not be concluded. We will inform you of this immediately and, if applicable, refund any consideration already received without delay.

§4 Prices and provision of services

(1) All prices quoted by us are always net prices and do not include statutory VAT.

(2) Our services shall be provided at the times specified in the main contract with the customer.

(3) Unless otherwise agreed with us, the customer shall be obliged to perform in advance. The agreed remuneration is due immediately upon conclusion of the contract.

§5 Termination, term

(1) The contract is concluded for the term agreed in the respective main contract. After expiry of the contract period, we reserve the right to close the online programs on the learning platform.

(2) The contract term is agreed separately in the offer, depending on the product.

(3) Termination by the customer within the contract period for reasons for which we are not responsible shall not affect the claim to remuneration. The offsetting of any saved expenses is expressly excluded.

(4) The right to terminate the contract without notice for good cause remains unaffected.

(5) In the event of premature termination by the customer for good cause, our claim to remuneration shall remain unaffected. The customer reserves the right to prove that we have incurred no or significantly less damage.

(6) The online products are available to the customer until the cooperation ends. In the event of non-payment, we reserve the right to close the online course accesses prematurely. Once payment has been received, access will be reactivated.

(7) Lifetime access means as long as the company or platform exists.

§6 Delay

(1) Deadlines for the provision of services by us shall not commence before the invoice amount has been received by us in full and the data required for the services has been received by us in full in accordance with the agreement or the necessary cooperation has been provided in full.

(2) If the customer is in arrears with payments due, we reserve the right not to perform further services until the outstanding amount has been settled.

(3) If the customer is in arrears with a payment due to us in the case of payment by installments, we reserve the right to block all customer access granted after contacting the customer twice without reaching an agreement. The block will be lifted as soon as the outstanding installment has been received. If the outstanding installment(s) are not received, we are also entitled to terminate the contract extraordinarily and discontinue the services. In this case, we shall be entitled to the entire remuneration due by the next ordinary termination date, less any expenses saved.

§7 Fulfillment

(1) We shall perform the agreed services in accordance with the offer with the necessary care. We are entitled to use the assistance of third parties / service providers for this purpose.

(2) It is agreed that, unless otherwise explicitly agreed in writing, we owe the provision of services and not the production of a work.

(3) If we are prevented from providing the agreed services and the reasons for the hindrance originate from the customer’s sphere, our claim to remuneration shall remain unaffected.

§8 Conduct and consideration

(1) The customer must ensure the customary conduct of an honest businessman towards us. We reserve the right to prosecute under civil law any unlawful and/or inappropriate or unfounded statements about our company and our services, whether by customers, competitors or other third parties, in particular untrue statements of fact and abusive criticism, and also to bring criminal charges without prior notice.

(2) When participating in our programs and services, the customer must promote the trouble-free progress of the content and ensure this through commercially appropriate conduct towards us and the other participants. However, if the customer impairs the operation of our programs and services through inappropriate conduct, we will ask the customer once to remedy the impairment. In the event of recurrence, we shall then be entitled to temporarily or permanently exclude the customer from our programs and services. Our claim to remuneration in these cases remains unaffected.

§9 Rights of use

(1) We have exclusive copyright exploitation rights to all images, videos, texts, webinars, databases etc. published by us (e.g. on Facebook or on password-protected platforms). Any use of this content is not permitted without our consent.

(2) The customer shall receive a simple right of use in relation to the content stored by us in the password-protected member area exclusively for the duration of the contract term. This right of use serves to implement the contract concluded individually with the customer. The closure of the online programs shall take effect upon termination of the contract concluded. We also reserve the right to close the online programs at any time if monies are not paid or are claimed in any way.

(3) Access and logins to our programs, content and platforms are provided to the customer exclusively for the duration of the booked contract period and, as a rule, on a strictly personal basis. It is strictly forbidden to pass on the provided accesses, login data and the contents of our member platforms to third parties not authorized by us vis-à-vis the customer. In the event of violations of the aforementioned obligation, a reasonable contractual penalty, the amount of which is to be determined by us at our reasonable discretion depending on the program and which may amount to up to EUR 15,000.00 in individual cases, shall be deemed to have been forfeited to us. Access by members of the customer’s staff/employees is generally permitted, but must be expressly approved and confirmed by us to the customer.

(4) To ensure the quality of our services, we evaluate the individual user behavior when using our member platforms and collect the associated data (including IP and MAC addresses), which may have a personal reference. The customer expressly agrees to the use of these member platforms and the corresponding analysis.

(5) The violation of our trade and business secrets as well as our copyrights will always be prosecuted under civil law and reported to the competent investigating authority under criminal law.

(6) The customer shall not receive any right of use with regard to advertising texts / advertisements published by us on our websites or within forums / groups.

§10 Terms of payment, SEPA direct debit, invoice

(1) Payment for our services is generally due in full upon conclusion of the contract, unless otherwise agreed with the customer in the individual contract.

(2) The price owed may, at the customer’s discretion, be transferred to one of our specified accounts, a (SEPA) direct debit authorization may be issued or payment may be made by credit card. In the case of a (SEPA) direct debit authorization or payment by EC/Maestro or credit card, we will arrange for your account to be debited at the earliest at the time specified in paragraph 1. A (SEPA) direct debit authorization granted to us shall also apply to further orders until revoked.

(3) Payment for the booked services / consultations is only possible in advance using the SEPA direct debit procedure. For this purpose, you are obliged and declare your consent to complete and confirm a SEPA mandate sent to us by email after the telephone call. The direct debits will then be executed by GoCardless/Sepaheld.

§Section 11 Liability

(1) We shall be liable to you in all cases of contractual and non-contractual liability in the event of intent and gross negligence in accordance with the statutory provisions for damages or compensation for futile expenses.

(2) In other cases, we shall only be liable – unless otherwise stipulated in paragraph 3 – in the event of a breach of a contractual obligation, the fulfillment of which is essential for the proper execution of the contract and on the observance of which you as a customer may regularly rely, limited to compensation for foreseeable and typical damage. In all other cases, our liability is excluded, subject to the provision in paragraph 3.

(3) Our liability for damages resulting from injury to life, body or health and under the Product Liability Act shall remain unaffected by the above limitations and exclusions of liability.

(4) As part of its duty to cooperate, the customer is obliged to provide us exclusively with image/video/sound material that is free from third-party rights. In this respect, the customer shall fully indemnify us against any third-party claims due to the infringement of intellectual property rights.

§12 Right of withdrawal

We only conclude contracts with entrepreneurs within the meaning of § 14 BGB. There is therefore no right of revocation with regard to the conclusion of the contract.

§13 Data protection, consent to data processing and making contact

(1) The protection of personal data is our top priority. We therefore provide separate information in our privacy policy on the collection, storage and processing of personal data and on the rights of data subjects in this regard. The customer confirms that they have read our privacy policy before using our services and that they agree to it.

(2) The customer revocably consents to being contacted by our company by means of remote communication (e.g. email, SMS, WhatsApp, telephone, messenger services). If the customer objects to us contacting them, they must send us an email to: contact@sabrinaspinnler.com . In the objection e-mail, the customer must name all contact options via which we may no longer contact you. Any incompleteness in this regard shall not be at our expense. The actual receipt of the e-mail by us shall be decisive.

(3) The customer revocably consents to the storage and processing of all personal data provided to us (e.g. application form: Name, address, telephone number, e-mail address, personal interests, financial circumstances, hobbies, character issues). The customer revocably consents to the use of cookies within our services, to the evaluation, storage and consolidation of user behavior and to the processing and transmission of the personal data and user profiles left with us for marketing and advertising purposes to third parties from non-EU/EEA countries).

§14 Participation in seminars and events

(1) If you book participation in seminars or events with us, your booking is binding. As a rule, we will confirm your booking by e-mail.

(2) The customer is only entitled to withdraw from his booking if there is an important reason in accordance with the provisions of paragraph 3. The customer is obliged to provide us with qualified proof of the important reason together with the declaration of withdrawal.

(3) If the declaration of withdrawal is received by us up to 6 weeks before the start of the event in the event of an important reason, processing costs amounting to 35% of the respective participation fee shall be incurred. If less than 6 weeks and up to 3 weeks before the start of the event, 50% of the participation fee is due. In the event of a declaration of withdrawal (received by us) less than 3 weeks before the start of the event, the full participation fee will be charged.

However, the customer reserves the right to prove that we have suffered no loss or a significantly lower loss than the aforementioned lump sums.

(4) A substitute participant may only be provided with our prior consent.

§Section 15 Applicable law, place of jurisdiction

(1) The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

(2) The contract language is German.

(3) If the contractual partner is a merchant within the meaning of the German Commercial Code, the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship shall be our registered office in Niedernberg. The same shall apply if the contractual partner is an entrepreneur within the meaning of § 14 BGB. However, in all cases we shall also be entitled to bring an action at the place of performance of the contract or at the general place of jurisdiction of the contractual partner. Overriding statutory provisions, in particular regarding exclusive jurisdiction, shall remain unaffected.

Part II – Special regulations for participation in our coaching programs, member platforms, seminars and training courses

§1 Netiquette

(1) Within the scope of the contractual relationship with our company, the customer must always treat other participants/customers and our employees with respect.

(2) In the event of culpable violations, we are entitled, after a one-time warning, to temporarily or permanently block the customer’s access to our program and training content at our reasonable discretion or to exclude the customer from participating in our seminars. In this case, the customer’s contractual obligations towards us remain unaffected.

§2 Inadmissible account sharing

(1) The customer is not entitled to pass on the account received from us or the login data to our platforms / program and training content to third parties, unless we have expressly agreed to such a transfer (for example, with regard to permanent employees of the customer).

(2) We are entitled to permanently monitor access to our IT systems via IP matching. The use of technologies that disguise, otherwise falsify or anonymize the user’s IP address when accessing our IT systems and program and training content (e.g. Tor browsers) is prohibited.

(3) In the event of culpable infringement of the obligations under paragraphs 1 and 2, we are entitled to block the customer’s account to our systems temporarily or permanently at our reasonable discretion. The customer’s contractual obligations towards us shall remain unaffected in this case.

(4) Unauthorized account sharing is a criminal offense, which we will prosecute under civil and criminal law.

§3 Acquisition of other coaching participants

(1) In individual cases, with the written permission of Sabrina Spinnler, the customer is permitted to acquire other coaching participants from our programs for their own orders. However, systematic customer acquisition is prohibited. No coaching participant may be harassed by acquisition attempts by the client.

(2) In the event of culpable infringement, we shall be entitled, after issuing a single warning, to exclude the customer temporarily or permanently from participation in our social media groups at our reasonable discretion. In this case, the customer’s contractual obligations towards us remain unaffected.

§4 Prohibition of disclosure of internal information and trade secrets

(1) During our training sessions and live calls, other coaching participants may disclose internal company information and business details. In this respect, complete confidentiality must always be maintained towards external parties and third parties. Dissemination of this information is prohibited.

(2) We are entitled to temporarily or permanently block the customer’s access and logins to our programs, content and training courses at our reasonable discretion in the event of repeated culpable infringement by the customer. The customer’s contractual obligations towards us remain unaffected in this case.

§5 Prohibition of disruption of training and program processes

(1) The customer is prohibited from taking any action that disrupts or impairs our training and program processes and/or the customer experience of other participants. This applies both inside and outside the training structures provided by us.

(2) We are entitled to temporarily or permanently block the customer’s access and logins to our programs, content and training at our reasonable discretion in the event of repeated culpable infringement by the customer. In this case, the customer’s contractual obligations towards us remain unaffected.

§6 Content of the online courses

(1) It is not a therapy and does not replace it. My creations do not promise a cure. My work is meant to be your mirror, your spiritual inspiration and always your motivation. My programs serve to live in the NOW and invite everyone to encounter themselves more deeply.