General terms and conditions of business
Part I – General provisions
(1) If you (hereinafter: “Customer”) are provided by us, ADD Marketing & Self Development, IFZA Property FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, United Arab Emirates to
– Subscribe to newsletters / mailings
– and/or use services
– and/or enter into consulting/coaching contracts
– and/or book seminars/events with us.
By using our services, registering, booking, or entering into a contract, the Customer explicitly acknowledges and accepts these General Terms and Conditions (hereinafter referred to as “GTC”). Use of our services without prior acceptance of these GTC is not permitted.
(2) The GTC are made available to the Customer before any contractual commitment, e.g., via link, mail, registration page, booking form, or contract. The Customer’s action — accepting our offer, entering into the contractual agreement, using our services — constitutes binding acceptance of the GTC. The contractual relationship between us and the Customer arises upon the Customer’s acceptance of our offer or conclusion of a contractual agreement in writing, electronically, or by other legally valid means under UAE law. Such acceptance simultaneously constitutes binding agreement to these GTC.
(3) These GTC apply exclusively to commercial or professional customers acting in the course of their business or professional activity. They do not apply to private consumers, unless explicitly agreed. Any terms and conditions provided by the Customer that conflict with these GTC are expressly rejected unless expressly agreed in writing by us.
(4) All agreements made between you and us in connection with the respective contract arise from these terms and conditions and from individual agreements with you.
(5) The version of the GTC valid at the time of acceptance shall govern the contractual relationship. The Customer acknowledges that we may update the GTC from time to time. Evidence of acceptance may be retained electronically or in writing.
(6) Any deviation from these GTC, including provisions in purchase orders, registration forms, or other documents issued by the Customer, requires our explicit written consent. Without such consent, conflicting clauses shall be considered null and void.
(1) We offer our clients, in particular, the participation, provision, and implementation of coaching, seminars, and consulting services – multimedia, video-based, telephone, and even in-person. Depending on your booking, the coaching and consulting services are provided in a standardized or customized manner. The respective service description is derived directly from our offers.
(2) We provide services to the client in the areas of business consulting, online marketing, and personal development. Unless expressly agreed otherwise in writing, we are not obligated to provide any work in this regard. In particular, we can only predict the success of specific advertising measures based on empirical values. The client is aware that we are not obligated to achieve such success. If separate remuneration is agreed for the achievement of a specific success of an advertising measure, this will be paid as a performance-related bonus. However, there is generally no entitlement to the achievement of a specific success.
(3) Unless otherwise expressly agreed in writing, we are entitled to reasonably determine the scope, method, and manner of performance of the agreed services at our own professional discretion, taking into account the Customer’s interests.
(4) The Customer is obligated to cooperate as required for the proper execution of the contract. The Customer shall promptly provide all necessary information, documents, access, and assistance upon our first request. Failure to cooperate may result in delays or limitations in performance for which we shall not be held responsible.
(1) The presentation and promotion of our services on our websites, brochures or within advertisements (for example on Facebook) does not constitute a binding offer to conclude a contract with us. It is merely an invitation to the Customer to submit an offer.
(2) The contract between us and the customer is concluded through written confirmation and counter-confirmation. Email correspondence is recognized as written confirmation. Direct debit and bank transfer serve as acceptance of the offer. For products offered via Digistore24, the contract is concluded upon acceptance in accordance with the terms of Digistore24.
(3) Contracts between us and the customer are concluded by telephone through mutual declarations of intent. The customer consents, confirms verbally and in writing (by accepting the offer), pays, and subsequently receives access to the online learning platform.
(4) We will promptly confirm receipt of your orders and requests placed via our websites/video chat by email. Such an email does not constitute a binding acceptance of the order unless it also confirms receipt and also declares acceptance. This is particularly the case if you are granted immediate access to your order (e.g., by accessing the password-protected participant platform).
(5) If the provision of the services you have ordered is not possible, for example, due to technical reasons, we will refrain from accepting your order. In this case, a contract will not be concluded. We will inform you immediately and, if applicable, promptly refund any consideration already received.
(1) All prices quoted by us are net prices and subject to value-added tax in accordance with the applicable laws of the United Arab Emirates, unless expressly stated otherwise.
(2) Our services shall be provided at the times and within the timeframes specified in the individual agreement, individual offer or main contract with the Customer. Unless expressly guaranteed in writing, any dates or timeframes are indicative only and not binding commitments.
(3) Unless otherwise agreed in writing, the Customer is obligated to make full advance payment. The agreed remuneration becomes due and payable immediately upon conclusion of the contract. Access to services, platforms, or participation in events may be made conditional upon receipt of payment in full.
(1) This GTC shall be concluded and apply for the duration specified in the respective individual agreement or main contract. Upon expiry of the contract term, we reserve the right to deactivate or close the Customer’s access to online programs and learning platforms.
(2) The contract term will be agreed separately in the offer, depending on the product.
(3) Termination by the Customer prior to expiry of the agreed term, for reasons beyond our control, shall not release the Customer from the obligation to pay the agreed remuneration. Any savings in expenses on our part shall not be deducted.
(4) The statutory right of both Parties to terminate the Agreement with immediate effect for good cause remains unaffected. Good cause exists in particular if one Party, despite written notice, materially breaches essential contractual obligations.
(5) In the event of premature termination by the customer for good cause, our right to compensation remains unaffected. The customer reserves the right to prove that we have suffered no or significantly less damage.
(6) The online products remain available to the customer until the end of the collaboration. If payments are not made, we reserve the right to prematurely close the online course access. Access will be reactivated upon receipt of payment.
(7) “Lifetime access” means access for as long as our Company continues to exist and maintains the respective platform and/or offers the product. It does not constitute a guarantee of indefinite availability.
(1) Deadlines for the provision of services by us do not begin until the invoice amount has been received in full by us and the data required for the services have been fully received by us as agreed or the necessary cooperation has been fully provided.
(2) If the customer is in arrears with payments due, we are entitled to suspend the performance of further services until the outstanding amount has been fully settled.
(3) If the Customer is in arrears with one or more agreed instalments, we shall attempt to reach an amicable solution by contacting the Customer at least twice. If no agreement is reached, we reserve the right to suspend all granted Customer access. Suspension shall be lifted immediately once the outstanding instalment(s) have been received.
(4) If the Customer fails to settle the outstanding instalment(s) within a reasonable period to be determined by the Company notified by us in writing, we are entitled to terminate the Agreement with immediate effect and discontinue services. In this case, we may claim the full remuneration contractually agreed for the current term of the Agreement, less any expenses demonstrably saved.
(5) In the event of default in payment, we reserve the right to charge default interest at a rate of 1 % per month from the due date until full settlement, without prejudice to the right to claim further damages.
(1) We will perform the agreed services in accordance with the offer with the necessary professional care. We are entitled to engage the assistance of third parties/service providers to fulfil our contractual obligations.
(2) It is agreed that, unless otherwise agreed and explicitly in writing, we are obliged to provide services and not to the achievement of a specific result or the production of a work.
(3) If we are prevented from providing the agreed services and the reasons for the hindrance arise from the customer’s sphere of influence (in particular missing information, delayed cooperation, or non-compliance with agreed obligations), our right to remuneration remains unaffected. Any additional costs incurred as a result shall be borne by the customer.
(1) The customer must ensure that he or she behaves towards us in accordance with the principles of fair and honest business practice. We reserve the right to take civil action and, if necessary, file criminal charges against unlawful inappropriate or unfounded statements about our company and our services, in particular false factual assertions and defamatory criticism, without prior notice.
(2) When participating in our programs and services, the customer must promote the smooth continuation of these programs and services and ensure this through commercially appropriate conduct towards us and the other participants.
(3) If the customer disrupts the operation of our programs or services through inappropriate behaviour, we will issue a warning and request the customer to refrain from such conduct. In the event of recurrence or serious violations, we are entitled to temporarily or permanently exclude the customer from participation. Our claim to remuneration remains unaffected in such cases.
(1) We hold exclusive copyrights to all images, videos, texts, webinars, databases, etc. that we publish (e.g., on Facebook or on password-protected platforms). Any use of this content is prohibited without our consent.
(2) The Customer is granted a non-exclusive, non-transferable, and revocable right to use content stored in our password-protected member area solely for the purpose of implementing the individually concluded contract and only for the duration of the contract term. Access to online programs will be closed upon termination of the contract or in case of non-payment or other breaches of contractual obligations.
(3) Access and logins to our programs, content, and platforms are provided to the customer exclusively for the duration of the contract term and, as a rule, solely for the customer’s personal use. The transfer of the provided access, login data, and the content of our member platforms to third parties not authorized by us to the customer is strictly prohibited. In the event of violations of the aforementioned obligation, an appropriate contractual penalty shall be imposed on us, the amount of which shall be determined by us at our reasonable discretion depending on the program and which may amount to up to AED 60,000.00 in individual cases. Access by employees of the customer is generally permissible, but must be expressly approved and confirmed by us to the customer.
(4) To ensure the quality of our services, we evaluate individual user behaviour when using our member platforms and collect the associated data (including IP and MAC addresses) that may be personally identifiable. The Customer expressly consents to such monitoring and evaluation of personal data.
(5) Any infringement of our trade secrets or copyrights will be subject to civil enforcement and may be reported to the competent authorities for criminal prosecution under UAE law.
(6) The Customer does not acquire any rights to use advertising materials, promotional texts, or content published by us on our websites or within forums/groups unless expressly permitted in writing.
(1) The remuneration for our services is generally due in full upon conclusion of the contract, unless otherwise agreed in the individual contract with the customer.
(2) The price owed can be transferred to one of our specified accounts, a (SEPA) direct debit authorization can be issued, or payment can be made by credit card, at the customer’s discretion. In the case of a (SEPA) direct debit authorization or payment by EC/Maestro or credit card, we will debit your account no earlier than the date specified in paragraph 1. A (SEPA) direct debit authorization granted to us also applies to subsequent orders until revoked. Payments processed via third-party providers (e.g., GoCardless) are considered fulfilled upon receipt by us.
(3) Payment for booked services, consultations, or online programs must generally be made in advance. The Customer agrees to complete any required mandate or authorization sent by us for the purpose of processing the payment. Access to online services or platforms will only be granted upon receipt of full payment.
(4) Invoices will be issued in accordance with the applicable UAE VAT Law and will include all legally required information, including VAT where applicable.
(5) In the event of late or non-payment, we reserve the right to suspend services or terminate the contract with immediate effect, and to claim any due remuneration, including contractual penalties or default interest as agreed.
(1) We shall be liable to you in all cases of contractual and non-contractual liability for damages or reimbursement of wasted expenses in accordance with the statutory provisions in the event of intent and gross negligence in accordance with the applicable laws in the UAE.
(2) For breaches of contractual obligations that are essential for the proper performance of the contract and on which the Customer may regularly rely, our liability is limited to compensation for foreseeable and typical damages. In all other cases, liability for ordinary negligence is excluded.
(3) Liability for damages resulting from injury to life, body, or health remains unaffected.
(4) The Customer shall provide us exclusively with image, video, or audio material that is free of third-party rights. The Customer fully indemnifies and holds us harmless from any claims by third parties for infringement of intellectual property rights.
(5) Any further liability, including for indirect, consequential, or economic losses, is excluded to the extent permitted by UAE law.
Contracts are concluded exclusively with business customers (i.e., natural or legal persons acting in the course of their commercial or professional activity, as defined in Articles 1 and 2 of the UAE Federal Law No. 24 of 2006 on Consumer Protection, as amended by Decree Law No. 15 of 2020). The Customer shall, prior to entering into the contract, disclose if he is acting as a consumer and not as a business customer. In the absence of such disclosure, the Customer shall be deemed to be acting as a business customer. Accordingly, the Customer does not have any statutory right of withdrawal under the UAE Consumer Protection Law. Any cancellation or termination of the contract shall be governed exclusively by the termination provisions set forth in these Terms and Conditions.
(1) The protection of personal data is our top priority. We therefore provide separate information in our privacy policy regarding the collection, storage, and processing of personal data, as well as the related rights of those affected. The customer confirms that they have read and agree to our privacy policy before using our services.
(2) Personal Data shall be defined as any data relating to an identified natural person, or one who can be identified directly or indirectly by way of linking data, using identifiers such as name, voice, picture, identification number, online identifier, geographic location, or one or more special features that express the physical, psychological, economic, cultural or social identity of such person. It also includes Sensitive Personal Data and Biometric Data.
(3) The Customer revocably consents to being contacted by our company via remote communication means (e.g., email, SMS, WhatsApp, telephone, messenger services). The Customer may withdraw consent at any time by sending an email to contact@sabrinaspinnler.com, specifying all communication channels for which consent is withdrawn.
(3) The Customer revocably consents to the storage, processing, and use of all personal data provided (e.g., name, address, telephone number, email, personal interests, financial circumstances, hobbies, personality traits) for the purpose of providing services, marketing, and analytics. The Customer also consents to the transfer of data to third-party companies, including those in non-UAE jurisdictions, provided that adequate safeguards are in place in accordance with Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).
(4) The Customer owns the right to withdraw consent of Processing these Data by the Employer any time in written form.
(5) The Customer consents to the use of cookies and similar technologies to evaluate, store, and aggregate user behaviour for service optimization, marketing, and analytics purposes.
(1) If you book participation in seminars or events with us, your booking is binding. We will generally confirm your booking by email.
(2) The Customer may only withdraw from the booking for an important reason. The Customer must provide qualified evidence of the important reason together with the withdrawal declaration.
(3) If the cancellation notice is received by us up to 6 weeks before the start of the event for good cause, processing costs amounting to 35% of the respective participation fee will be charged. If the cancellation notice is received less than 6 weeks before the start of the event and up to 3 weeks before the start of the event, 50% of the participation fee will be due. If the cancellation notice is received by us less than 3 weeks before the start of the event, the full participation fee will be charged.
The Customer may prove that no damage or significantly less damage has occurred than the above flat rates.
(4) Providing a substitute participant is only permitted with our prior written consent.
This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) under its Rules of Arbitration. The seat of arbitration shall be Dubai, United Arab Emirates.
The Client acknowledges and agrees that, upon execution of this Agreement and activation of the Services (including access to digital content), the Client shall have no right of withdrawal, cancellation or refund, unless otherwise expressly agreed in writing by the Provider.
Part II – Special regulations for participation in our coaching programs, member platforms, seminars and trainings
(1) Within the framework of the contractual relationship with our company, the customer must always treat other participants/customers and our employees with respect and best practice.
(2) In the event of any breach of this obligation, the Provider may, after issuing one written warning, suspend or permanently terminate the Client’s access to the relevant program or training at its reasonable discretion. The Client’s contractual obligations, including payment obligations, shall remain unaffected.
(1) The Client shall not share or otherwise disclose login credentials, access codes or accounts provided by the Provider to any third party, unless expressly authorized in writing by the Provider (e.g., in respect of the Client’s permanent employees).
(2) The Provider reserves the right to monitor access to its systems and platforms by reasonable technical means, including IP address checks. The use of technologies intended to mask or manipulate the Client’s IP address (such as VPNs or anonymization tools) is not permitted without the Provider’s prior written consent.
(3) In the event of a breach of this clause, the Provider may, at its reasonable discretion, suspend or permanently terminate the Client’s account. The Client’s contractual obligations shall remain unaffected.
(1) The client is permitted, in individual cases and with the written permission of Sabrina Spinnler, to recruit other coaching participants from our programs for their own assignments. However, systematic customer acquisition is prohibited. No coaching participant may be harassed by the client’s acquisition attempts.
(2) In the event of a culpable violation, we are entitled, after issuing a single warning, to temporarily or permanently exclude the customer from participating in our social media groups at our reasonable discretion. The customer’s contractual obligations to us remain unaffected in this case.
(1) During our training sessions and live calls, other coaching participants may disclose internal company information and business details. In this regard, confidentiality must be maintained at all times and with absolute discretion towards external parties and third parties. The dissemination of this information is prohibited.
(2) In the event of repeated culpable violations by the customer, we are entitled to temporarily or permanently block their access and logins to our programs, content, and training at our reasonable discretion. In this case, the customer’s contractual obligations to us remain unaffected.
(1) The customer is prohibited from engaging in any activities that disrupt or impair our training and program processes and/or the customer experience of other participants. This applies both within and outside the training facilities provided by us.
(2) In the event of repeated culpable violations by the customer, we are entitled to temporarily or permanently block their access and logins to our programs, content, and training at our reasonable discretion. In this case, the customer’s contractual obligations to us remain unaffected.
In the event of a culpable breach by the Client of the obligations set out in Part I or Part II of this Terms and Conditions, the Client shall pay to the Provider a contractual penalty in an amount to be determined reasonably and appropriately in accordance with the severity of the breach and the losses incurred. The Parties acknowledge that such penalty shall serve as a genuine pre-estimate of damages. The Provider remains entitled to claim compensation for damages exceeding the contractual penalty, provided such damages are duly evidenced.
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Status: 18.09.25
